Corpay Select customers should refer to the Corpay Maintenance FAQs.
About Fuelman Maintenance
What are the benefits of using Fuelman Maintenance?
Fuelman Maintenance is a total fleet management solution that lets you manage your fleet maintenance and repairs in one place. Our all-in-one tool can help your company save the time you spent communicating with the shop, negotiating prices, and reviewing recommended shop services, allowing you to focus your time on your business. Our robust reporting gives you insight on how much you’re spending on maintenance, while also ensuring your drivers are properly maintaining their vehicles to avoid costly repairs down the road.
Plus, maintenance and repair services you approve will be billed directly to your Fuelman account so that all maintenance and fuel expenses are visible in one place.
How much could this save me on maintenance?
*Based on a nationwide survey conducted in 2021 by CarAdvise. Discounts vary by location and services provided.
How much does Fuelman Maintenance cost?
INCLUDED in packages: Plus, Premium, Pro & Enterprise.
ADD-ON for $2.99 per card per month: Customers on Regular package. Customers not on a package.
ADD-ON for $4.99 per enrolled vehicle per month: Customers on the Basic Package.
Whom do I contact for support or to learn more?
Please email [email protected] or call 888-353-3899 for support.
How do I access my Fuelman Maintenance account?
You can access Fuelman Maintenance via a mobile device or computer. Log into Driven For Fuelman and after logging in, select Fuelman Maintenance on the top of the page, or from the “Add On Products” dropdown menu. You can also access the Fuelman Maintenance mobile app, but you must have logged into Fuelman Maintenance through Driven, at least once before.
If you’re having an issue logging into your Driven For Fuelman account, contact Fuelman Customer Service at 800-877-0800, option 1 in the phone tree.
For assistance getting into the Fuelman Maintenance mobile app, please email [email protected] or call 888-353-3899 for support.
Download our App!
What shops can I take my vehicle to, how do I search for them?
The network is continuously growing and currently consists of over 25,000 shops. It includes Firestone, Jiffy Lube, Pep Boys, Discount Tire, Valvoline, Meineke, Goodyear, Monro, and many more shops nationwide. Navigate to “Shops” 
. There you can input your zip code or local city name and see a list of shops in that area.
I’m not seeing the shop I normally work with; can it be added?
What are “Saved Shops”?
You can designate shops you frequent often as “favorites“ by selecting the ★ icon next to the shop logo. To save you time, these will be saved in your “Saved Shops“ tab.
How do I enroll vehicles into Fuelman Maintenance?
Go to “Vehicles“ 
. Locate the Vehicle Name you’re going to enroll the vehicle to. (Vehicle Name = card name-last 4 digits) Click “Enroll Now”. Enter in your VIN or license plate. Press “Save”. Your vehicle will be successfully enrolled in the program and eligible for maintenance and repair.
For more than 10 vehicles, enrolling your fleet is simple with our bulk upload feature. Your onboarding agent will provide you the VIN & Driver form to fill out and they’ll take it from there to upload your vehicles quickly.
Need assistance enrolling a vehicle? Please email [email protected] or call 888-353-3899 for support.
How do I add and update vehicle information?
Go to “Vehicles“ , select the vehicle you’d like to update and click “Edit“. Here you can adjust the Miles, Department Number, LP Number, LP State, LP Expiration date, and Garaging Address.
Mileage is also updated each time the vehicle is refueled (mileage entered at pump by driver), and each time the vehicle is serviced through CarAdvise.
What is the Glovebox and what does it do?
The Glovebox allows you to save important information for the specific vehicle, such as Vehicle Insurance, Registration and Extra Documents.
To access the Glovebox, navigate to “Vehicles“ , select the vehicle you wish to view, and select the document you wish to upload, completing the required fields. Whoever has access to a vehicle with glovebox documentation uploaded will have access to view that documentation.
How do I add new users and assign them to vehicles?
Go to “Settings” 
and select “Users“. Complete the appropriate fields [first & last name, email, phone*, role – Driver], and assign them their vehicles, then select “Next“. From here, set up notification preferences. This step is VERY important if the Driver will have approval permissions. We recommend having text notifications enabled for at least “Appointment Confirmed” and “Approvals Required“. Once completed, select “Save“.
*Mobile Number preferred
To add another Fleet Manager, they must be set up as an Admin within your Driven For Fuelman account. For assistance, contact Fuelman Customer Service at 800-877-0800, option 1 in the phone tree.
What User roles are there?
Fleet Manager: Full access and approval capabilities.
To add another Fleet Manager, they must be set up as an Admin within your Driven For Fuelman account. For additional assistance, contact Fuelman Customer Service at 800-877-0800, option 1 in the phone tree.
Driver: Fleet Driver. Can view assigned vehicles. Can schedule services, cannot approve services unless a policy has been set for them to do so.
When I add a user are they sent onboarding materials?
Fleet Managers will receive 5 onboarding emails.
- Welcome to Fuelman Maintenance, Enroll Vehicles, Upload Drivers, Book Your Fleet’s First Service, and How to Digitally Approve Work
Drivers will receive 3 onboarding emails.
- Welcome to Fuelman Maintenance, Schedule Your First Service, How to Get Work Approved
How do I adjust my notification preferences?
Go to “Settings“ . On the “Users“ tab select “Edit User” and select new notification preferences, then select “Save“. We recommend having your text notifications enabled for at least “Appointment Confirmed” and “Approvals Required“, and email notifications enabled for “Approvals Required” and “Payment Received“.
Can the drivers approve work on their phones?
Yes, the Fleet Manager can set up Policies that allow Drivers the ability to approve on their phone, but they do not have the permission to approve by default. The Fleet Manager sets the policies so they can decide who is authorized to approve, for what services, and for how much.
How do I set permissions to allow others to approve work?
- Go to “Settings” and select the “Policies” tab.
- Here you can edit and delete current policies.
- To add a new policy, select the “Add New Policy” button at the top of the page.
- Select the User to whom you are giving approval permission and the vehicles the approval permission will cover. You can also set “Auto-Approve” for certain services or monetary limits.
- Select “Save” to turn on the policy for the selected vehicles.
You have the ability to assign a maintenance policy for select services and/or up to a certain dollar amount. If services are left blank, the field will default to all services being able to be approved under the monetary limit set. If you are focused on being cost-conscious, setting no auto approval policy will allow you to manually approve every ticket.
How do I schedule service?
Go to “Vehicles“ and select the vehicle you’re looking to book services for. Select “Schedule Service“, choose a shop and services you wish to have performed. You can even add a PO number or comments for the shop. Choose “Schedule Appointment“ to select a date and time. Then select “Submit Service Request“ to schedule your requested services.
What does my driver need to do at the shop?
Your driver will present their Membership Card when they arrive at the shop, and the shop will process the order as a “CarAdvise National Fleet Account“ through Auto Integrate. At appointment check-in, if the shop needs assistance processing the order you can have them call CarAdvise at 312-779-1549.
- Driver arrives at an in-network shop of ours and presents their Membership Card when checking in
- Shop submits the work order as a “CarAdvise National Fleet Account” through Auto Integrate, then waits for your electronic approval through the program to begin the services you’ve reviewed and approved
- Driver patiently waits as the shop completes the work
How do I view membership cards?
You can request physical Membership Cards to be sent via mail. Please email [email protected] or call 888-353-3899 for support.
Drivers will have access to a digital Membership Card of their assigned vehicles in their Fuelman Maintenance app. Have them log into the app, click the person icon 
in the lower right of the screen. They’ll see “Membership Card” in the list. Drivers will only see the membership card of the vehicles assigned to them, Fleet Managers will see all vehicles in the list. Select the vehicle to view the Membership Card.
Membership Card
Front & Back
How do I electronically approve work?
Fleet Managers will receive an email and/or text about vehicles that are awaiting approval. Approvers will navigate to their Fuelman Maintenance dashboard. On the dashboard, select “Needs Approval“ then click “Review“ on the order awaiting approval. A new screen will open, allowing you to review recommended services and pricing. You will have the option to approve all services or to approve selected items line by line. Once you select “Approve“ for the work you wish to authorize, click “Continue to payment“, select the “Fuelman Fuel Card“ option, then select “Submit Approvals“ to send your approval to the shop.
How will I be charged for services?
Approved services will be billed by CarAdvise directly to your Fuelman Account at time of approval so that all maintenance and fuel expenses are consolidated in one place. CarAdvise pays the shop once the work is completed.
What happens when I decline work the shop recommends?
When services are declined, the shop is notified and will not perform the declined services. You will not be charged for any services you declined. The declined items are saved in your maintenance history as a recommendation, which you can reschedule at any time.
How do I view upcoming maintenance intervals?
Go to “Services”
. You can view upcoming maintenance intervals by clicking “Upcoming Intervals“.
How do I view Active Orders?
Go to “Services” , then using the tabs to navigate between the different Active Order statuses.
How do I view how much I’ve spent on maintenance for a specific vehicle?
Go to “Services” , then “Past Orders” and filter on a vehicle. You can even select a time range you’d like to view. You’ll see any applicable savings too.
You can also go to “Vehicles” . To view the history of the vehicle you want, select the vehicle and select the “Maintenance History“ tab.
How do I manually add maintenance?
Our system will automatically record when you have service performed through Fuelman Maintenance, therefore adding maintenance is only needed when services are not through the program.
Add maintenance manually by navigating to “Shop Orders” . In the upper right area of the screen find and select “Add Maintenance History“. On the new page complete the form, keeping in mind that required info is marked with an asterisk. Uploading an image of your invoice isn’t required but is recommended. Lastly, add any comments you may have and press “Save“.
How do I deactivate users?
To deactivate a user, navigate to the “Users“ tab in “Settings“ , find the user you wish to deactivate, and click the “Deactivate” button on the right.
How do I view deactivated users and reactivate them if needed?
If you wish to reinstate or accidentally deactivate the wrong driver, you can view them when filtering by selecting the checkbox “Show Inactive Users“. This will filter deactivated drivers, and allow you to reactivate them with a click of the “Activate“ button on the right.
How do I deactivate vehicles?
Go to “Vehicles” , then select the checkbox to the left of the vehicle you wish to deactivate. You will see a pop-up at the bottom of the screen, and after you click “Deactivate” the vehicle will be removed from your list of active vehicles.
Deactivating vehicles does not completely remove it from your account. It will still be included in history and financial search functions. We suggest also cancelling the vehicle-specific fuel card to avoid any issues.
How do I view deactivated vehicles and reactivate them if needed?
Go to “Vehicles” , then filter for inactive vehicles by clicking the “Show Inactive Vehicles“ checkbox. Once you’ve located the vehicle needing reactivation, click the checkbox and select “Activate“ from the popup. The vehicle will now be active and you can schedule services again.
How do I cancel Fuelman Maintenance?
Please email [email protected] or call 888-353-3899 to cancel.
