About Fuelman Maintenance FAQ
What are the benefits to my company?
Fuelman Maintenance is an all-in-one fleet management solution that lets you manage fleet fuel expenses and fleet maintenance and repair functions all in the same place, saving you headaches and demands on your time. In addition, you’ll save time communicating with the shop, accessing pricing, and reviewing preventative maintenance notifications. Fuelman Maintenance has robust reporting that will give you insights on how much you are spending on maintenance while also ensuring your drivers are properly maintaining their vehicles.
How much will this save me?
Fleets can save up to 40% off per service with Fuelman Maintenance.*
What shops can I take my vehicle to?
The network is continuously growing and currently includes Firestone, NTB, Meineke, Tire Kingdom, Tires Plus, AAMCO, Jiffy Lube, Monro, Tire Choice, Mr. Tire, and thousands of independent repair shops nationwide.
How much does Fuelman Maintenance cost?
Fuelman Maintenance is included in Premium package Fuelman Mastercard accounts. Fuelman Mastercard Plus or Regular package customers can either upgrade to a Fuelman Mastercard Premium package or add on Fuelman Maintenance for $4.99/month per enrolled vehicle.
How will I be charged for services?
Approved services will be billed directly to the assigned account. Signing up with your Fuelman Mastercard gives the benefit of having one invoice for both fuel and maintenance expenses.
How do I set permissions to allow others to approve work?
Go to “Settings” and select the “Policies” tab.
Here you can edit and delete current policies.
To add a new policy, select the “Add New Policy” button at the top of the page.
Select the User to whom you are giving approval permission and the vehicle or vehicles the approval permission will cover. You can also set “Auto-approve” for certain services or monetary limits.
You have the ability to assign a maintenance policy for select services and/or up to a certain dollar amount. If left blank, the field will default to all. If you are focused on being cost-conscious, always set a limit on the dollar amount.
Select “Save” to turn on the policy for the selected vehicles.
I’m not seeing the shop I normally work with; can it be added?
Absolutely! We’re always adding new shops to our network. Just ask the shop owner to go to https://join.caradvise.com/shops and fill out an application form to begin the process.
How do I view how much I’ve spent on maintenance for a specific vehicle?
Go to “Services”, then “Past Services” and filter on a vehicle. You can even select a time range you’d like to view.
I’m getting too many/not enough text/email maintenance reminders. How do I better adjust my preferences?
Go to “Settings”, then “Users”. Select “Edit User” and select new notification preferences then select “Save”.
How do I cancel Fuelman Maintenance?
Contact 888-353-3899 to cancel.
How do I access Fuelman Maintenance?
Access Fuelman Maintenance by logging in to Fuelmanmaintenance.com/FMMC using the username and password set-up upon signing-up for Fuelman Maintenance.
How do I search shops?
Click on the shop icon, and enter either your address or your current location, or select from your “Saved Shops”.
How do I schedule service?
Access Fuelman Maintenance by logging in to Fuelmanmaintenance.com/FMMC. Select “Schedule Services”. Select the vehicle, shop, and services you want. You can even add a PO number or comments for the shop. Choose “Schedule Appointment” to select a date and time. Then select “Submit Service Request” to create the order.
How do I electronically approve work?
Authorized approvers should go to their Fuelman Maintenance dashboards. On your dashboard, select “Services” and then “Active Services”. Review orders awaiting approval, then select “Approve” for the work you wish to authorize.
A new screen will open, allowing you to review recommended services and pricing. You will have the option to approve all recommended services or to approve selected items line by line.
What happens when I decline work the shop recommends?
Any services you decline will be stored in your maintenance history. You can book the service at a later point if you desire.
What are favorite shops?
To save you time, you can designate shops you frequent most often as “favorites” by selecting the ★ icon next to the shop logo when searching for shops. These will be saved in your “Saved Shops” tab.
How do I add new users?
Go to “Settings” then select “Users”. Make sure to fill in all of the appropriate fields (name, email, phone, etc.) and select “Next”. At this point, you set up text message notifications which is VERY important if the user is going to have approval permissions. Once all is set up, select “Save”.
How do I view upcoming, past, and active services?
Go to “Services” and then use the tabs to navigate between the statuses. Here you will be able to view all services.
Can the drivers approve work on their phones?
Yes, if you’ve set a policy for the driver, the approvals will come directly to their phone.
Whom do I contact for support?
Please call 888-353-3899.
*Based on nationwide survey conducted by CarAdvise in Q1 2021. Discounts based on locations and on service.
